Last updated 2 September 2026
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Account details you give us (name, email, password), the business information and documents you add to train your agent, and the customer conversations your agent handles across your connected channels.
To operate your AI agent, to show you your inbox and analytics, to send service and verification emails, and to bill you for paid plans.
Service providers who help us run SimpliServe — including our hosting, email, AI model, and payment providers. We do not sell your data.
Conversations between your agent and your customers belong to you. You are the controller of that data and are responsible for telling your own customers how it is handled.
We keep your data for as long as your account is active. Deleting an agent removes its documents and associated conversation records.
You can access, correct, export, or delete your data from within the dashboard, or by contacting support.
Questions about privacy can be sent to our support team.