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Privacy Policy

Last updated 2 September 2026

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1. What we collect

Account details you give us (name, email, password), the business information and documents you add to train your agent, and the customer conversations your agent handles across your connected channels.

2. How we use it

To operate your AI agent, to show you your inbox and analytics, to send service and verification emails, and to bill you for paid plans.

3. Who we share it with

Service providers who help us run SimpliServe — including our hosting, email, AI model, and payment providers. We do not sell your data.

4. Your customers' data

Conversations between your agent and your customers belong to you. You are the controller of that data and are responsible for telling your own customers how it is handled.

5. Retention

We keep your data for as long as your account is active. Deleting an agent removes its documents and associated conversation records.

6. Your rights

You can access, correct, export, or delete your data from within the dashboard, or by contacting support.

7. Contact

Questions about privacy can be sent to our support team.